Surplus - Privacy Policy

Last Updated: April 25, 2025

This Privacy Policy describes how Surplus FZ-LLC ("Surplus", "we", "us", or "our"), based in In5 Tech, Dubai Internet City, United Arab Emirates, collects, uses, and protects your information when you use our mobile application and website (the "Platform").

By using Surplus, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

• Personal Information: Name, email address, contact number, and delivery details when you sign up or place an order.
• Usage Data: Device information, IP address, browser type, operating system, and usage behavior within the Platform.
• Location Data: With your consent, we may access your location to provide better recommendations and services.

2. How We Use Your Information

• To facilitate orders and communicate order status.
• To improve user experience, app performance, and customer support.
• To send transactional and promotional messages (with opt-out options for marketing emails).
• To comply with legal and regulatory obligations in the UAE.

3. Sharing Your Information

• We do not sell your personal data.
• Information may be shared with service providers such as payment gateways and delivery partners, strictly for order fulfillment.
• We may disclose your information to comply with Dubai or UAE legal requirements or to protect our rights.

4. Data Security

• We implement appropriate technical and organizational measures to protect your personal data.
• However, no method of transmission over the Internet is 100% secure.

5. Data Retention

• We retain your information for as long as your account is active or as needed to provide services.
• You may request deletion of your data by contacting us at contact@getsurplus.ae.

6. Your Rights

• You may access, update, or delete your personal information at any time by contacting us.
• You have the right to withdraw consent for marketing communications.

7. Cookies and Tracking

• We may use cookies and similar technologies to enhance your experience.
• You can control cookie settings through your browser.

8. Children's Privacy

Surplus is not intended for users under the age of 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Continued use of the Platform indicates your acceptance of these changes.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: contact@getsurplus.ae